Customer operations manager Interview Questions | Glassdoor.co.uk

Customer operations manager Interview Questions

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Examples of a conflict

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Gave example

During the second round of face to face interview I was asked to complete a role play based on people management. I was presented with a scenario where a new employee in my team was having some difficulties and these issues were highlighted by other members of the management team. I was to conduct a 1 on 1 conversation with the employee.

1 Answer

They asked what my sales figures were from a previous role which i had left 4 months earlier.

1 Answer

Few competency questions that seemed more about Team Leadership rather than taking a strategic approach

How I would lead a team and how I dealt with different situations at my previous job.

Very basic background/experience questions asked

They asked me if i felt i could command a similar salary to my previous given my lack of experience in this particular field, even though my salary expectations were discussed before i'd accepted an interview.

How would you use data to improve our users experience?

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