Customer operations representative Interview Questions | Glassdoor.co.uk

Customer operations representative Interview Questions

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customer operations representative interview questions shared by candidates

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Tell me a bit about yourself.

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Talked about myself, not my current job or anything about my CV. They wanted to know who I was, my interests, what makes me unique.

Give an example of a time where you had to deal with a difficult customer

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Tell me a time when you had to deal with a challenging customer?

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Give me a time you turned a negative situation into a positive one

Tell me about a time when you exceeded customer expectations.

Tell me about a time when you helped a colleague reach a goal.

Describe a time you had to deal with an angry customer. How did you handle this and would you have done anything differently looking back?