customer service administrator interview questions shared by candidates
Why do you want to switch from your current job to a customer support role?
I had no clear answer for this, I managed to dodge the bullet, but my reaction was far from satisfying.
Be honest. If you don't know why you did it then you are just going to come across as a floater. If you struggle with this type of question ask yourself this: What are the Con's of my current job / career path? What are the Pro's of my target job / carrer path? Why did I apply for this job? Why did I apply to this company? This structure will clarify things within yourself and hopefully spawn a few branching thoughts. When answering: Be confident of your decision; be prepared for rebuke and counter-questions. These are designed to test your resolve; your thought process and your competence. The real question here is much different - Who am I hiring. Consider this.
Hi and thanks for your comment. I totally agree and I would have been prepared for the question hadn't it been that I was brought in for a interview in a "Linux System Administrator" position, which promptly changed into a "Support Engineer" role. I still wanted the job though.
"I know we are not allowed to ask you this and you dont have to answer but I am going to ask you anyway" 1) is there anything you want to tell us? 2) how old are you? 3) what is your marital status? 4) do you have any children?