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Customer Service Administrator Interview Questions

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Describe a time you’ve gone above and beyond for a customer

What is your unddrstanding of the company and the roll of the position

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Describe a time when you have had to deal with a dissatisfied customer and what did you do to resolve the issue?

How would you describe customer service

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The German part was just a general chat about myself and a little about the company. English bit of interview was pretty standard questions

Why do you want to leave your current job?

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Just a group discussion thing really, the point was to see who was joining into the discussion. I was told beforehand to not be very chatty and just talk among peers and also not be too quiet. Questions were, what values matter most to customers and the company

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