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Customer Service Advisor Interview Questions

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What do you know about the company? Three words to describe good customer service? How do you meet targets? Experience working in a target environment? Experience working with difficult customers? A time where you exceeded your job title?

10 Answers

I made sure to discuss how I build rapport and made the customer my number one priority.

Hi there. Really helpful info there - I have some concerns about the tests you mentioned though - what types of questions were on them and how long were these tests?

The tests are a listening test - someone reads out a paragraph and you e to remember key points and then answer 5. Questions afterwards. A maths test consisting of around 25 questions - you're given around 30 minutes and a close reading test - you are given a customer bill and have to answer questions about it example: what's the customers postcode. The tests all together last around an hour then you go for a face to face interview straight after. Easy enough, maths has a few tricky questions but nothing you can't do if you have General knowledge of percentages, units etc

Name a time you have provided excellent customer service

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What do you know about bet365. When did you go the extra mile. When did you deal eith an angry customer.

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What is good customer service?

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What makes you different from the other candidates in the lobby?

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How would you respond to a customer that rang Sky requesting to downgrade their service.

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give an example when you met a deadline successfully within a team

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What is good teamwork

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1. what are your strengths. 2. at the end . what are your weaknesses

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You are the owner of a clothes shop and someone enters with a £50 voucher. You notice that the voucher is one day out of date, but the customer has exactly £50 worth of clothes that they wish to spend, what do you do? Accept the voucher or not?

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