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Customer Service Advisor Interview Questions

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Customer service advisor interview questions shared by candidates

Top Interview Questions

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What was the bravest think I done in my life ?

1 Answer

Give me a time when you've received excellent customer service

Tell me about a time you've had to deal with a difficult customer, how you approached this and the steps you took?

1 Answer

Why the NFU Mutual?

1 Answer

(I can't remember the exact words used but they're around some questions below) What were your responsibilities on your previous jobs? What related experience do you have? What do you think about having set rules in doing a job? How do you deal with changes at work?

Why do you want to work for us?

1 Answer

Questions vary on previous customer service experience. Scenario based questions such as " What would you do in the case of an angry customer"

Name I time in which you've gone the extra mile for a customer

You are helping a customer on the shop floor with an inquiry when you notice out of the cornor of your eye that a customer at the till is getting very angry with your colleague over something like not having the receipt for an item and therefore not being able to get their money back. What do you do?

1 Answer