Customer Service Advisor Interview Questions |

Customer Service Advisor Interview Questions


Customer service advisor interview questions shared by candidates

Top Interview Questions

Tell me about a time you exceeded customers expectations.

Tell me about a time you had to form relationships with people from different teams.

Tell us a time when you provided great customer service.

My mock phone call was about a customer wanting a phone upgrade and you had to recommend a phone from a choice of 4 options to them (for me they said they wanted a lot of storage, and they owned an iPad among other things) and you had to talk to the interviewer as if they were on the other end of the phone.

1 Answer

What would you do if you saw a colleague dealing with an angry customer?

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describe a stressful situation at work before and how you solved it

What do you know about the Lloyds banking group? What can you bring to the group? Why Lloyds and not another banking group ?

-How quickly are you able to adapt to changes? -Relevant experience -What can you bring that sets you apart from other applicants? -Why should I hire you? (straightup)

1 Answer

Name one time where you went above and beyond for a customer in your previous role

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