Customer Service Advisor Interview Questions |

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Customer Service Advisor Interview Questions


Customer service advisor interview questions shared by candidates

Top Interview Questions

how would you respond to someone dropping a drink shortly after purchasing it?

About previous experience - the bike industry is heavy on that

We were asked. in groups, to respond to a scenario in which a hypothetical customer was disappointed in the service she had experienced.

What did I know about the company, am I familiar with any of the products

The four of us candidates were paired up and we were asked to say how we would respond to a complaint from a customer who had ordered a gift to be send directly to a friend of hers for her birthday but it had not arrived and it was now nearly 2 weeks late and her friends birthday had been and gone.

1 Answer

Tell me about a time you were able to exceed a customer's expectations

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