Customer Service Agent Interview Questions

Apologise but advise gate closed

I will apologize the gate already closed

If memory serves...I think I said with courtesy and would ask the customer to calm down and then I could provide a resolution. I also said depending on company policy if the customer became very aggressive I.E. swearing or threatening me I could ask the customer to call back when he had calmed down and we could actually get somewhere. Having worked in Contact Centres since I have been threatened to be shot as I left work or have my house burnt down.....all in a days work!

It is a growing company with big ambitions, like myself.

I can not fully remember what I answered but I answered them based on my experience.

rolled my eyes and said nuffin

You really need to sell yourself with this. If you lack self confidence, pretend to be someone else. Tell them how amazing you are and what you can bring to the table and how you can help them.

The Masters (golf).