Customer service associate Interview Questions
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Customer Service Associate interview questions shared by candidates
Joining date, experiences etc were asked.
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whats the time gap between round1 and round2.if we clear each round we get mail? Less
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I got a mail for asking my details after online assessment and voice assessment process, I filled it and it asked whether asked to work from office will you be ready I selected no. Then I dint get any mail. Less
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As Like You i went exactly in the Same Process....And I got a Mail Named- Recruitment. Is that's the Final Mail?? Less
Did they ask about the process?
8 Answers
The questions are very basic
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The interviewer talks more about the jobs than asking question. Will give you a very clear picture of what you'll be doing Less
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Hi, i want to ask what kind of question they would ask? If you don't mind, can you provide the example of question that they would ask. TQ Less
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Hi there, I applied for acustomer servic rep position. In which a quick phone intervals was supposed to be conducted but based on the recruiters time we were not able to speak. Instead I was asked to forward salary requirements? Is this normal? Now I have not heard back from the recruiter. Depending on my salary requirements do you think I might have exed myself out of the position as well? Less
Do you have a quiet home office setting?
6 Answers
What do you know about Walgreens?
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I shop at Walgreens for the great prices and the great service and the points.
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I know that when I enter Walgreens I expect to find everything I need and want if I can't I expect to ask someone that can help me. In the pharmacy department I have not had to much experience there I have not had any prescriptions to be filled yet. Less
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I love to shop at Walgreens the experience is always delightful and I love the extra points that I collect and I love to shop for my makeup there and you carry a large amount of bandages and supports the other drug stores doesn't carry Less
Tell me about your sales experience.
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It was quite exciting. Because different types of customers comes to me and everybody have their own need. So i always try to fulfill their needs,so that they can come to us again. Less
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It’s good experience to me because i can interact with different customers that make me more knowledge and good contacts with them and also according to that i can understand there needs so we can full filling their needs. Less
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No have sales experience
"How did you handle a situation where the customer was upset?"
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My go to answer is to always remain calm because people feed off of energy. Also, to listen, understand, apologize and find a solution to assist. Don't know if this is the best answer but it has always worked for me in my experience with servicing upset customers. Less
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I have an interview with them tomorrow and i am extremely nervous!!! Can you remember any other specific questions they asked? I need to prepare myself 100% lol! Less
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"What are some qualities that would make you successful in the CS field?" "What do you expect of your co-workers/ supervisor?" Less
Name a time where you had to tell someone something they did not want to hear
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When I told my fitness manager that management was not his strong suit
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Telling my son that his friend killed himself
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Telling my mother that she is sometimes way too self-absorbed and needs to look at everyone's point of view Less