Customer service coordinator Interview Questions | Glassdoor.co.uk

Customer service coordinator Interview Questions

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Can you think of a time when you had made a positive change during a difficult time?

Can you give me a time when you received good customer service

What are the values that you think this company upholds

Example of team working Example of when you have spotted an opportunity and made it happen......

Job Fit - so again understanding of the role, why Capital One, what are you looking for in your next role. Competency Based; why and how you came across Capital One/role, examples of customer service/dealing with a problem, relevant skills, team working, time you managed a change in policies, how do you handle feedback. Capital One respond positively when you ask questions and show interest in the company so definitely have some prepared.

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