Customer Service Officer Interview Questions |

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Customer Service Officer Interview Questions


Customer service officer interview questions shared by candidates

Top Interview Questions

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How I dealt with an angry customer

1 Answer

Personal experience and how i used my own skills to calm the customer down

trying to impress with selling techniques and selling past experience if you have any.

1 Answer

Tell me a time when you sold something to someone. What did you do for the customer and what was the outcome?

There was a role play where they pretended to call me and i had to answer and advise on which product would suit there needs

1 Answer

How you influenced other people (telephone interview Q)

Describe a difficult situation that you have encountered with a customer.

I always find the "how do you approach a massive workload" question tricky, because some employers seem to want to hear you prioritize and focus on one at a time, whereas others want to hear that you can work on several things at once, switching between tasks.

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