Customer Service Officer Interview Questions | Glassdoor.co.uk

Customer Service Officer Interview Questions

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Questions related to the role .

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How I dealt with an angry customer

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trying to impress with selling techniques and selling past experience if you have any.

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Tell me a time when you provided good customer service. What was the outcome?

Tell me a time when you sold something to someone. What did you do for the customer and what was the outcome?

There was a role play where they pretended to call me and i had to answer and advise on which product would suit there needs

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How you influenced other people (telephone interview Q)

Describe a difficult situation that you have encountered with a customer.

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