Customer Service Officer Interview Questions | Glassdoor.co.uk

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Customer Service Officer Interview Questions

52

Customer service officer interview questions shared by candidates

Top Interview Questions

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How I dealt with an angry customer

1 Answer

Personal experience and how i used my own skills to calm the customer down

trying to impress with selling techniques and selling past experience if you have any.

1 Answer

Can you describe a time where you went beyond your job role for a customer ?

Aptitude and Competency based interview questions Customer service centered questions

why rbs? Why customer service? what makes you stand out from other? what do you know about the company?

I was asked to give an example of a time I went over and beyond my call of duty to assist a customer

1 Answer

Why customer services? Given a calculation to solve? Strengths and weakness?

Q: What was one thing that they asked you? What do you understand by the term"open question" when would you ask this type of question

1 Answer

Can you tell us a time when you delivered excellent customer service, how did you determine it was excellent customer service

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110 of 52 Interview Questions