Customer service personal banker Interview Questions | Glassdoor.co.uk

Customer service personal banker Interview Questions

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customer service personal banker interview questions shared by candidates

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Explain a time you have delivered quality customer service

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you can answer this question based on your experience or time you have given a quality service

why work for tsb

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One of the simple math questions I was asked is: How many £20 notes do you need if a customer asked you to withdraw £140 from their account?

Why would you like to work at RBS and what makes you suited for the position?

Provide an example when you have to adapt to a new condition at work?

For the video interview they asked 5 questions: - What do you know about the role and why did you apply? - Why do you think you’re the right person for this role? -Tell me about a time you went out of your way for a customer? -Tell me about a time you had to adopt a different approach when a situation changed unexpectedly? For the last question: There is a video of an adviser speaking to a customer -You are asked what you thought the adviser had done well and how he could improve on?

Can you think of a time where you helped a colleague that was struggling with their work?

Provide a situation when you demonstrated a high-level customer experience?

What relevant experience do you have related to this position?