I answered by using their "AMAZE" technique, Attention to detail, Making wrongs right, Ask if you need help, Zest: creating fans and a good rapport with the customers, and Exceed expectations. This technique is usually what they look for in agents, and they always want you to refer back to this.
Why have you applied to Metro Bank? What can you bring to the role? What makes Metro Bank different? What was you're first visit at Metro Bank like? What skills do you have? Previous experience? Received and given excellent customer service? Proud achievement in life?