Customer Services Officer Interview Questions | Glassdoor.co.uk

Customer Services Officer Interview Questions

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There was a role play where they pretended to call me and i had to answer and advise on which product would suit there needs

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Assessed the needs and recommend a product

Questions related to the role .

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Time when you had to make a difficult decision.

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I was asked to give an example of a time I went over and beyond my call of duty to assist a customer

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How I dealt with an angry customer

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Working in customer service can be very hard with a lot of pressure, how do you deal with that?.

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Q: What was one thing that they asked you? What do you understand by the term"open question" when would you ask this type of question

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Can you tell us a time when you delivered excellent customer service, how did you determine it was excellent customer service

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trying to impress with selling techniques and selling past experience if you have any.

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Give a situation when you provided excellent customer service

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