Customer Success Interview Questions | Glassdoor.co.uk

Customer Success Interview Questions

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20 minute presentation pitch

1 Answer

presented (role play) with visuals

Relevant account and growth experience

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30mins starts with Process: availability that kind of stuff. What do you know about us. In your own words summarise/ explain what we are /do

1 Answer

If we asked previous customers a bad thing about you, what would they say?

1 Answer

The interview was just based about my experience, so I was asked to describe my previous jobs . There was very little competency based questions.

1 Answer

What’s your biggest strength

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I was asked how I would bring the skills I had developed working for clients in the public sector into the Retail industry as a CSM.

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- Why do customers invest in Saas - What is your experience in implementing a solution - Why do you like New Relic - How do you make sure that customer sees value - How would you defend your position in the account from competitors' attempts to kick you out?

1 Answer

Explain how social is important to Enterprise (chose a FTSE 500 company as your example)

1 Answer

There's no right or wrong answer, but from the 5 values, choose 1 that represents you better.

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