Customer Success Manager Interview Questions | Glassdoor.co.uk

Customer Success Manager Interview Questions

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I was asked how I would bring the skills I had developed working for clients in the public sector into the Retail industry as a CSM.

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I explained how I like to work in a consultative manner and that each customer I work for is different and ultimately my role would be to understand the needs, desires and business strategy of my new customer, regardless of industry, and work to help them specifically.

20 minute presentation pitch

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- Why do customers invest in Saas - What is your experience in implementing a solution - Why do you like New Relic - How do you make sure that customer sees value - How would you defend your position in the account from competitors' attempts to kick you out?

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Explain how social is important to Enterprise (chose a FTSE 500 company as your example)

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Give an example of when something went wrong.

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30mins starts with Process: availability that kind of stuff. What do you know about us. In your own words summarise/ explain what we are /do

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If we asked previous customers a bad thing about you, what would they say?

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What do you think you could bring to the Clear Review team?

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