Only two questions: Has there been a situation where you've had to follow company rules and regulations.. did you feel you could have done this any better? A time where you exceeded customer expectation? An exercise to pick out a list of items with NO mistakes.
Whilst I was working as a sales assistant a person came into the shop to complain about a out of date crisp. As I can't process refunds I called my manager, who took the customer to the side and processed the refund whilst I carried on serving other customers