Offer to clear up the mess and contact supervisor to put in an insurance claim for the damage.
First of all apologize,ring the company informing a manager of the incident,offer to pay for damages and follow any and all procedures and guidelines laid out out by the company policy which you would find in what I guess would be a staff handbook/guidebook
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Get back in your van and off the property before they notice.
Talk to them calmly and politely to understand the nature of the issue and if it cannot be resolved quickly and quietly then the customer should be escorted to a private area of the shop so as not to make a scene infront of other customers.
Yes we should talk with them very friendly and calmly because they can understand to us simply.
Described a time whilst working at papa johns where certain Issues with staff who were hired instore had started to make things difficult due to factors ranging from language barriers to misunderstanding instructions.