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Field service engineer Interview Questions

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how would you deal with adifficult customer

2 Answers

build a rapport with them and ask them whats the matter

Calm them down if they are irate. Listen to what they have to say and acknowledge their grievance. Assure them that you will help and get to the bottom of wherever it is they are not happy about. Try and build a rapport with them by identifying common ground or interests. Try and resolve their issue and keep them informed through the entire process.

Can you describe what CAT's corporate values are/

2 Answers

what i knew about the company

1 Answer

Assessment centre - Strength Based interview, you have a questionare you fill out , eg - i am bery pssionate about helping others

1 Answer

Phone - Why do you want this role, why are you passionate about it and why do you want to work for sky?

1 Answer

Tell me about yourself?

1 Answer

so, what have you been up to?

1 Answer

Where do you see yourself in 5 years time

1 Answer

They explained to me specifically which town (Basingstoke) they would like me to move to within 6 months of taking the job

1 Answer
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