Gate agent Interview Questions

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Delta Air Lines
Ticketing/Gate Agent was asked...9 May 2017

All of the video interview questions can be found on here. And they give you 30 seconds to prepare for each one.

5 Answers

Have they respond back to you with another date for a face to face?

No, not yet and I called the number they gave as well which is a voicemail that says they will call back in 24 hours which they haven't done either. Less

The same with me, haven't herd back.... thinking l should re apply

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Delta Air Lines

Describe a situation at a previous job which was stressful and how you handled it.

1 Answers

I answered something long and winding, but the truth is this: whatever situation may have been stressful at the time I was at a job, I don't dwell on it. I learn from it, and when I look back at ANY position that I have held I just see learning experiences. Less

Delta Air Lines

Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?

2 Answers

I was a dive master and when I was asked that question I described when I had to do in water rescue into a diver back to the boat. I also described in another situation and where a customer wanted a tuna fish sandwich and we do carry tunafish I asked my general manager if I could have somebody watch my station while I went to the store. I chill Delta that I will always go above and beyond to make sure the customer is 100% satisfied Less

As prepared as I thought I was for this question, I felt like my response didn't come out the way I wanted it to. Less

Delta Air Lines

Tell me about a time you saw something being done in an unsafe manner. What did you do? What was the result?

2 Answers

Ask them why they were doing this? Then point out the proper procedure and explain why it is done that way. Perhaps that person did not know the correct way, positively reinforcing the correct procedure is the beat way to handle this first time encounter. Less

Take s second to think. Plan your answer. Then speak. Be structured and concise in your answer. Don't ramble on. Less

Delta Air Lines

Questions are listed elsewhere. I didn't do my homework beforehand so I was answering the questions on the fly. But I was invited for the F2F after doing so. I think it's good to have concrete examples because I was struggling to remember specifics in the 30 second prep. Nonetheless, I think it's important to also convey that you're good at: 1) problem-solving 2) de-escalating tension as much as possible 3) staying calm and keeping on 4) understanding what rules can be bent and which cannot 5) explaining situations in which you have exhibited good judgment

1 Answers

Did you have your F2F?

Delta Air Lines

Describe a time that you witnessed an employee not being truthful to the company? (aka- stealing or whatever)

1 Answers

(In S.T.A.R. format) I explained what I witnessed at one time.

Delta Air Lines

Describe a time you had to deal with an upset customer?

1 Answers

Answered in S.T.A.R. format

Delta Air Lines

Name a time you had a stressful situation with a customer or someone in your work or school and how you handled it & what the outcome was

1 Answers

Did you stared training already?

Delta Air Lines

Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?

1 Answers

you have years of experience as a manager and have no high stress / pressure situations??? An employee never showed up to work so you had to quickly come up with a backup plan? You never came close to missing business needs and needed to switch plans to bring up revenue? Sorry I've barely been a manager at Amazon for a year and a half and I have a ton of examples. Maybe it was the STAR method that didn't give you the cut. Amazon uses the same or very similar questions so it's easier for us. STAR is so important Less

Delta Air Lines

6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.

1 Answers

I had an index card next to my PC with STAR in big letters. To make sure I didn't miss anything. I am awaiting response as of today (it's been a week since interview). Reading reviews here helped tremendously. Thanks, everyone! Less

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