No...what is good for the company and keeping a customer must be considered. Not all customers help the company financials. You cannot afford customers that abuse the return policy or demand free services like delivery. Less
I wasn't expecting to be asked, if I was up to the challenge? Having consulted for eCommerce startup and boutique company models, I've seen my share of issues. The interviewer was concerned about the staff and wanted to be certain that whom ever they hired was going to be there for the long haul. That impressed me.
Panel interview with 10 Store managers. Questions were quick but predictable. The pace was fast. Much revolved on training associates on selling non tangible products. (Credit and Protection agreements)
As a store manager, handling customer complaints is difficult sometimes, but I have learned over my 10 yes. experience that looking at a customers perspective makes a stunning difference and usually allows yourself to complete the situation by without any faulty information and always a satisfied consumer. 😁 Less