General store manager Interview Questions

35

General Store Manager interview questions shared by candidates

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Advance Auto Parts
Store General Manager was asked...8 January 2016

how would you handle a customer satisfaction issue with a product or service the company offered

1 Answers

answered with the s.o.p. for the company and added customer negotions till both sides are in agreement of a solution Less

Charming Charlie

The most unexpected question I was ask: What is your favorite color?

1 Answers

I had to pause for a second when she had asked me because it totally caught me off guard, then I proceded to smile and say coral. Less

Sears

Is the customer always right?

1 Answers

No...what is good for the company and keeping a customer must be considered. Not all customers help the company financials. You cannot afford customers that abuse the return policy or demand free services like delivery. Less

Banana Republic

Describe the last mistake you made at work and what you took out of it.

1 Answers

they want to hear your reasoning. Why did you do it? why did you perceive it to be a great decision. they ask allot of hypothetical questions Less

Pottery Barn

It is all behavioral based questions: give me a time when....

1 Answers

You must have exact specific examples

Lillian August

I wasn't expecting to be asked, if I was up to the challenge? Having consulted for eCommerce startup and boutique company models, I've seen my share of issues. The interviewer was concerned about the staff and wanted to be certain that whom ever they hired was going to be there for the long haul. That impressed me.

1 Answers

Absolutely! I'm passionate about results.

Sears

Panel interview with 10 Store managers. Questions were quick but predictable. The pace was fast. Much revolved on training associates on selling non tangible products. (Credit and Protection agreements)

1 Answers

Do your homework before interview. Spend time with associates and managers before your interview. Less

Pilot Flying J

What is my current salary.

1 Answers

I answered with what my current salary is.

Love's Travel Stops & Country Stores

How would you take care of a customers complaint

1 Answers

As a store manager, handling customer complaints is difficult sometimes, but I have learned over my 10 yes. experience that looking at a customers perspective makes a stunning difference and usually allows yourself to complete the situation by without any faulty information and always a satisfied consumer. 😁 Less

Charming Charlie

Very pleasant interview. I have nothing to say negative.

1 Answers

I haven't got a offer yet but I realize this is the first step of the interviewing process. . Less

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