Ask if they are okay, try and use their personalised de-escalation techniques, call for help, if they respond then ask if they have injured themselves and ask if you can support them, if they don't want to talk follow up later, call for medical support if needed, document the incident.
I chose communication and courage. Courage was described as a way to mitigate malpractice (i.e. observing wrongdoing and having the courage to report this, to improve patient outcomes). The communication value was identified as the key aspect of care because this allows it enables to understand patients intrinsic values and you can then ensure that the care is tailored to their needs.
A team is a group of staff or individual that work together in the aim of achieving same goal by sharing ideas and experience. It is important to work as a team because it helps to improve organization, it builds good communication level and helps in relating informations.
I explained that confidentiality was extremely important for the reputation of the hospital and to be able to successfully treat patients, and also important between colleagues eg gossiping was completely unacceptable.