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Practice practice practice!
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Telling an experience of a group work that I was in.
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Our group created advertisements/information booklets and present these to the assessors and the rest of the applicants and 'sell' both the building and ourselves! Less
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The best way to deal with a tough question is to be honest while settling their worries. If we are honest and say that it is only a few students and that the school does not agree with that and that there are rules in place to stop it, then it makes the parent feel more comfortable. Less