medical receptionist interview questions shared by candidates
If there was a long queue at the desk, phone ringing, and a doctor wanting to speak to you, which order would you prioritise them?
I said I would see to the desk first, ask if I could quickly answer the phone in case of emergency/to put on hold so they'd know they weren't being ignored, and the doctor last.
I would speak to the doctor first, then the patient and then the phone. That way the doctor can go back to seeing patients while I then deal with the person at hand. Person phoning in will call back.
The doctor first