I explained an app that I told my manager about that let’s you organise and assign shifts to staff members and it’s easily accessible for everyone. I explained the positive impact it had on my team and what obstacles I had to overcome to achieve it, like the manager being hesitant about using it.
I talked about my relationships with people at places like restaurants and cafes as these relationships are what are important to a customer and they make you want to go back, as you feel like an actual asset to the company that way.
I explained about a time when I done office work and rearranged all filing from alphabetical order in chronological order with years and months, as they were previously assorted by months and that took a while to locate certain files. I explained how this had a positive impact on myself and my team, and it’s benefit in the long run.
I explained about an elderly woman that I used to look after in my previous job at a cafe and how she required special help, and the little things that I done for her like walking her to the toilet and taking her to and from her taxi, the little things that build a great customer/employee relationship. This one stuck to me as that woman sadly passed after I left this job.