Mortgage advisor Interview Questions | Glassdoor.co.uk

Mortgage advisor Interview Questions

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What would you do if a customer was upset ?

2 Answers

Give them a higher rate and make them happy

if -the customer was upset, probably a returning customer.

Tell me about yourself. Why do you want to work for HSBC? Several competency questions 1. Tell me about a time when you have work in team - how you resolve conflict of interest 2. Tell me about a time when you have to complete a written report to influence certain stakeholders 3. Tell me about a time when you have to use your judgement/ decision marking skills 4. Situation when you have handle a difficult colleague/ customer

1 Answer

What's is your greatest weakness

1 Answer

How much money did you make in your previous role?

1 Answer

Give me an example of a time when you have worked hard to exceed a target?

1 Answer

Why NatWest? Why you? Role play customer scenario based on 20mins customer scenarios about a mortgage. Going above and beyond. Adapting to new changes

1 Answer

Why I applied for the role.

1 Answer

What was the most challenging situation you faced at work?

1 Answer

I had to ensure I checked security details correctly of incoming calls. Important at a bank!

1 Answer

What do you know about mortgage advising, why do you want o be a mortgage advisor.

1 Answer
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