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Operations analyst Interview Questions

Operations analysts oversee company functionality and resolve issues that impact on workflow. In an operations analyst interview, expect the interview to assess your analytical and collaborative skills using situational questions. Prepare to speak about your strengths as a leader and problem solver, which are important facets of the role.

16,913 Operations Analyst interview questions shared by candidates

Top Operations Analyst Interview Questions & How To Answer

Here are three top operations analyst interview questions and tips on how to answer them:

Question No. 1: How do you motivate employees to implement change?

How to answer: Operations analysts develop thoughtful plans for change, and inspiring employees to work to build new habits can be a challenge. Use this question to highlight your interpersonal skills and leadership skills. Stay positive, and discuss the importance of teamwork when implementing change.

Question No. 2: Tell me about a time when your advice to management led to a positive change.

How to answer: It is likely that the interviewer will want to see that your methods have had success in the past. Discuss a time when your decisions led to growth, an increase in revenue or more productive teams. To showcase your analytical skills, provide details about how you identified the issue and what was important to you when building an action plan.

Question No. 3: How do you identify an area for improvement?

How to answer: As an operations analyst, you might always look for growth opportunities. You can display a strong work ethic by explaining how you push for excellence instead of just coasting along. Discuss tools that you use for gathering data and evaluating the success of processes, such as reports, feedback and simulations.

Top Interview Questions

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Google
Business Operations Analyst was asked...2 February 2011

25 horses, 5 race tracks. How many races you have to run to select top 5 horses.

51 Answers

You guys are not doing CS! 10 runs is my answer. 1. randomize 5 groups, each of 5 horses 2. rank them within each group, I will use Anuradha's notation (5 races) 3. pick the best of each group, race to figure the 1st place, call it A1 (1 race) It should be clear, it wins all times, every one lost once. 4. remove it. substitute 2nd best in. repeat 3 (in my eg. A2,B1,C1,D1,E1) now you have second place. keep going, you get the first 5 and ranking! So, 5+5=10 races in total. Less

The answer is 9. Assuming: - There's no time measuring (stopwatch), just relative places. - The horses perform consistently. - A maximum of 5 horses per race. First we need 5 races (A to E) to get relative scores for all 25 horses. Let's take a worst scenario: the list was already ordered (A1 fastest and E5 slowest), so race A contained the top 5. The 6th race would be the winners of the 5 races (A1, B1, C1, D1, E1), and would give A1 as the fastest of all. This would also mean that some horses can be excluded (only 4 more places to fill): B5 C4, C5 D3, D4, D5 E2, E3, E4, E5 For the 7th race, A2 would replace A1, and A2 would be appointed as the runner-up (of all). We also can exclude some more (only 3 more places to fill): B4 C3 D2 E1 For the 8th race, A3 would replace A2, but as E1 has been excluded, we got a vacancy. Let's add C2 for worst case scenario. The winner would be A3, and we can exclude more horses (only 2 more places to fill): B3 C2 D1 At this point there're only 5 horses who have not yet been classified or excluded, so the winner and runner-up of the 9th race would give 4th and 5th overall. Less

Anuradha's solution still has problems. (Even if we go with Anuradha's assumptions that you can only race one horse per track, and also assuming that we don't have a stopwatch and must compare horses placing positions) What if the fastest five horses are A1, B1, C1, D1, and E1 ? In Anuradha's second step, he elminates two of the fastest horses (D1 and E1) . He's assuming that A2, B2, or some of the other horses from the other heats are faster, but he hasn't actually tested to see if that is true. Less

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Uber

From the in-person panel interviews: - Uber is opening up a city remotely (i.e. Milwaukee will be operated out of Chicago). How would you make the drivers in Milwaukee feel equal to the drivers in Chicago. This was maybe the worst, most vague question of them all. - Uber drops you in a new market (i.e. Oklahoma City) and says you have two weeks until we open here - go! What do you do? - Say an Uber black car driver makes $30/ride with a 20% commission. How do you convince him to upgrade to a new made up service UberSuper with a 25% commission? What costs will the driver incur in upgrading. How much more will he have to make each week, etc. Note: it's not enough to just walk them through mentally how you'd do this, be prepared to do the math on the fly. Very annoying. - An Uber competitor opens in your city with unlimited cash capital, if you were them how would you steal Uber's customers? If you were Uber how would you convince drivers not to leave?

18 Answers

Antonio, Sandro - hope you guys get good luck ... check your email for some hot man-on-man adult newsletter signups. +1 No_Cheating! Less

I confirm it is the same test... it is really hard..., thanks god I prepared before with.. try www.uber-analytical-test Less

Anyone have any ideas on how uber makes drivers in Chicago and Milwaukee feel equal? Less

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Capital One

Rate yourself on a scale of 1 to 10 how weird you are.

15 Answers

One number lower than whoever came up with this question

about a 5.6719151431

I am within two standard deviations from the norm...

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Capital One

CASE: Cross-selling Credit Insurance to Cardholders direct mail: .50, 1% response rate, avg balance $1000, 5% claim insurance, etc. Profitable? How make more profitable? What if response rate doubled but claims doubled? Make chart of profit curve, what does it mean if..., etc.

12 Answers

Thanks for your response and guidance. I knew the revenue is monthly, but i thought claim rate is also monthly and hence calculated profit for each credit insurance sold per month. In light of your clarification Profit per card insurance per year = (10*12)-50-50 = 20$ per year If we chose to calculate per month, we will need to consider monthly claim rate as (5/12) and also amortize the marketing expense over next 12 month. Profit per card insurance per month = 10-(50/12)-(50/12)= (20/12)$ per month The profitability equation (per card per year) = 120x-10xy-50 For calculating any of the break even rates (x or y assuming 1 is known), 120x-10xy-50 = 0. For graph, P = 120x-10xy-50 Let me know if my analysis/answer is accurate and up to the mark. Thanks a lot for all your guidance. Less

@ ghachla: The response rate is 1% that is 1 out of 100. I assumed 100 people are sent the mail. Hence the response rate is 1. As for the claim rate, the people who don't respond can't make claims. So out of the people who respond, the claim rate is 5% (i.e 1 person responds in 100 and out of that 1, 0.05 make the claim); Or to make it more clearer, if we assume 10000 people are sent the mail, 100 respond (because of the 1% response rate) and 5 out of the 100 make claims (because of the 5% claim rate). Less

Looks like I left out the price of the insurance: customers would pay 1% of monthly balance for insurance. Less

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Capital One

You have the choice between using first class or third class mail for a letter you are sending out to potential customers. First class costs $0.50 per piece and reach 100% of potential customers. Third class costs $0.40 per piece and reaches 80% of potential customers. Which do you use?

10 Answers

either one is good. For example, you will reach 0.8 person by spending $0.4. If divided 0.4 by 0.8, we get that we will reach 1 person by spending $0.5. So two methods have the same effect. Less

First class should be used, as the cost of each delivered letter will be the same, but you will reach all of your intended audience. Example: 1000 pieces to be sent, sending first class costs $500 and reaches 1000 ($.50 per peice), and sending second class costs $400 and reaches 800 ($.50 per piece) Less

@gaurav: don't make it too complicated. they just want to know the costs of reaching the customers. peppermint is right. Less

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Webanywhere

Presentation on what my plans would be within the first 90 days

9 Answers

Sean did not write this review. I did and I am a genuine person who had an interview with Sean. Please do not have a go or accuse Sean of writing this review. I wrote it and it was my typo. This review is a true reflection of my experience which is the reason I felt compelled to write it as my experience with the owner was professional. Less

I thought there was already Operations Manager. Is Angela laid off?

50% is a glowing report of the MD. Yeah right. Also - "alon gwith having a very good eye for detail" - SEAN, IF YOU ARE GOKNG TO SAY YOU HAVE A GOOD EYE FOR DETAIL, CHECK YOUR TYPING. Less

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JetBlue

Why would you want to work for Jetblue?

9 Answers

did you speak to any recruiter after finishing the interview?

No. Just check your email periodically. When did they say you would know something Less

will do. they said in 2 weeks. everyone says 2 weeks is a good sign . Is it?

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Susquehanna International Group (SIG)

What is the fastest amount of time you can get 4 people across a bridge. Each person takes a different amount of time .. 1 minute, 2, 5, and 10. They can cross 2 at a time but need a flashlight to cross.

9 Answers

It's 17 minutes. The actions are of the form (x, y, ->) or (x, ), (1, ), (2,). Sum up the maximum of each tuple and get 17! Less

17. 1 and 2 go together for 2 min. 1 runs back for 3 min. 5 and 10 run across for 13 min, 2 runs back for 15 min and 1 and 2 run across for 17 min. Less

No, its 17!

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Google

Pretend 1% of the population has a disease. You have a test that determines if you have that disease, but it's only 80% accurate and 20% of the time you get a false positive, how likely is it you have the disease.

8 Answers

1%. The first sentence gives you all the info you need.

1% chance if using global population. Chances would decrease or increase depending on certain variable or demographic factors so I would say you need more data to give a specific answer. Things like age , gender , race , need to be taken into consideration if you are a 33 year old male and the subject disease is ovarial cancer then you have 0 percent chance . If you are a 40 year old nun and the disease is The clap you have less probably of being infected than say a 26 year old prostitute .. Less

Sample: 1,000 X=10 P=.8 If the test is only 80% accurate then 8 of the 10 infected will be positive and 2 will walk around unbeknownst, but 20% of the non-infected population will be falsely identified, 1000-10=990 (non-infected) 990*.2=198 (false positive) + 8 (true positive)= 296 (total positive tests) Of this population only 8/296=2.7% were correctly identified. This is the chance you have the disease Less

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AppleOne

what are your strengths

7 Answers

My strength is "to always learn more today than I knew yesterday"

My strengths are dedication to learn and strive for accuracy

My ability to be resilient, adaptable and a problem solver who is not afraid to make decisions when needed. Less

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