Operations analyst interview questions shared by candidates
Nothing unexpected: Why Citi; what is good customer service; what I expect from the job; can I bring something to the company. Competency based: multitasking, problem solving, coping under pressure.
Just related to my personal qualities and referred to situations from uni and work to showcase my skills and experience.
Competency Questions: - Why are you interested in the role? - Why should we hire you? - What can you contribute to the organisation? - What motives you? - What is your goal in the next 5 years? - What do you find as the most difficult decisions to make? - What do you expect from your line manager? - Tell us about a situation were you had to make a decision quickly that went wrong, what drove you to make that decision and how did you fix it? - Give an example when you used your initiative to make a decision and what was the outcome? - Tell us about a situation where conflict had led to a negative outcome. How did you handle the situation and what did you learn from it? - Tell us about a situation when you had to remind a colleague on integrity? - How do you build relationships with other members of your team? Technical Interview Questions: - What is RAID and why is it used? - What is a firewall? - What is DNS and what does it allow to do? - What is a router? - What is a switch? - What is RDP? - What is Telnet & SSH? - What is an operating system? - What is a default getway?
Very standard competency questions plus scenario based questions which are a bit more difficult to answer. There's a bit of financial terms and jargons in some questions and people who did summer interns in this firm may find it easier to answer them. I left out those terms in below questions for easier understanding: 1. When you're required to draw a financial ratio from a complicated dataset but you identified certain flaws in it, what would you do about it? 2. When you need to work with IT and client service department to implement a software project, what's your approach?
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