Operations manager interview questions shared by candidates
During the second round of face to face interview I was asked to complete a role play based on people management. I was presented with a scenario where a new employee in my team was having some difficulties and these issues were highlighted by other members of the management team. I was to conduct a 1 on 1 conversation with the employee.
I took notes and with them prepared an opening to the conversation which clearly stated what we were talking about and what the goal of the meeting was. I then tried to get to the root of the employees issue to create a level of understanding. I then finished up with a summary of what had been discussed and what follow up actions were committed to. During the exercise I focused on remaining in control of the conversation and focusing on the goal of the meeting.
I was asked to work through my CV, explaining all experience I had and how this would relate to the skills highlighted as important to the role. I was also asked about how I would respond to certain situations and what my aims with regards to work are. After the interview I had to carry out some tests on my excel and letter writing skills.