Operations supervisor Interview Questions

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Marriott International
Outlet Supervisor was asked...9 September 2016

give an exampld of how tou handled a difficult situation

33 Answers

I"ll handle situation very innocently and calmly and patiencely because if we handle situation in angriness and fastly some more problems occur Less

Difficult situations will always be present in the work environment both with guests and staff. It will not always be a win win for both parties but the best solution is important. For guests , its important to hear both sides of the incident before trying to find a solution. Satisfying the guest is important to keep a guest than to find a new one. Make a decision that will atleast motivate the guest to want to come back or to sell the company to someone. The rules and regulations still important . Staffs are very important for the functioning of the company. Rules and policies are there to guide and so a solution should not jeopardize the company. Less

to answer this question, it is necessary to determine the time limit for decision , the quick decision is different from the decisions of the longer time.In the case of the quick decision of the critical situations, the first step is to inform the administration and obtain a mandate to take an appropriate decision.If the problem concerns the customer i will excert solicitude to satisfy the customer the best service - - - 2 - If the problem related to administrative action will be decisions to abide by the decisions and rules In case there is sufficient time to the decision and obtained the authorization from top management to do so, it means that the problem is related to administrative work and will be the procedures 1 - abide by the rules and laws 2 - the several alternatives to solutions 3 - the development of a plan to implement each solution 4 - choice the solution must contain this important point (- A - The fastest - B The least cost - the appropriate resources available 4 - Decent level of quality 5 - does not conflict with the plan and the approach of the higher management) thats my way in critical situations Less

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GE

Tell me about a time when you had to make a decision without all the information you needed to make the decision. What was the decision and what was the outcome.

7 Answers

I was asked how much lean and safety experience I had.

I would have to rely on personal experience and how to prepare for the unexpected. It is difficult to make a decision without all the information needed but history of how similar situations have played out will ensure a reasonable outcome. Less

I felt I wasted my time even interviewing with GE. I glad I took a different job at another company. Less

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In trouble shooting if you are not finding the fault what you will do?

6 Answers

ask to my senior on duty

I will ask my duty commander

I will check with relax mind. I hope i will fix it.

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Costco Wholesale

What are the 5 rights of merchandising?

6 Answers

The five rights include providing the right merchandise, at the right place, at the right time, in the right quantities, and at the right price. Now repeat this out loud many times. Less

The right item at the right place at the right time in the right quantity in the right condition at the right price Less

Right product, at the right time/season, right price, right amounts of product needed and right display area IE: perhaps I level, right area in the store, right level for the customer too be able to reach the item and have items stacked on shelf correctly so all items can be seen Less

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Children's Specialized Hospital

salary question because they are none profit

5 Answers

he is right don't do it !!!!

Once you go to know every thing he feels threatened,he is a poor manager I was there foe one year and a half and quit,he also is very personal with staff and hire family members and have sex with the staff. Less

This job is always open every 6 months,it's for a reason stay away the housekeeping manager is very nasty,and has his favorites and family working there ,don't work at this place..... Less

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Hotel Cleaning Services

did you work in housekeeper before?

5 Answers

yes

Yes

Yes

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ABM Industries

"Are you afraid of heights?"

5 Answers

No

no

yes

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Central Transport

I can only offer 50K for a salary. Is this acceptable?

4 Answers

No

Yes

Yes

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Intex Technologies

What the role of previous company

4 Answers

My role is supervise the line employee...

Yes

Finally team leader

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Wawa

A customer needs help ordering, but there's coffee out and your coworker is backed up in deli; how would you handle this situation if it all happens at once and no one is around to help but you?

4 Answers

let customer know you'll help immediately after changing the coffee, do so, then give your coworker a hand with deli orders Less

Help the customer then make coffee

Then change the coffee and give deli assistance last.

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