Personal banker Interview Questions | Glassdoor.co.uk

Personal banker Interview Questions

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Descirbe a situation where you have gone out of your way to help someone?

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What is good customer service?

Situational judgement question(s) like describe a moment you work with someone to achieve a goal? risk question- this is mainly on compliance and how you handled it technical question(s)- this is the digital bit

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what are your weaknesses and what are you most proud of

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Explain a time you have delivered quality customer service

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Tell me about yourself

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Name a time you reached a goal as part of a team.

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How would one of your friends describe how quickly you picked things up?

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Tell me about the products Santander offers

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What you applied for this bank?

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They offered a role play scenario whereby a customer is extremely unhappy and you have to deal with it. You're given details and 5 mins to prepare, then the conversation starts.

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