The toilet in a guest room was continually flushing, the guest had already made a member of staff aware of this but nothing had been done. The guest now reports this to you, what do you do and what do you expect the outcome to be?
I would inform the manager that the guest has highlighted the issue twice, so it is a matter of urgency to fix. I would then alert the maintenance staff and providing my schedule permits, would accompany them to the room to ensure the problem is fixed, as it has become my problem to take care of. I would check before guests arrival back to the hotel that the issue has been fixed, and apologise to the guest for the delay.
27 Jul 2018