product genius Interview Questions

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product genius interview questions shared by candidates

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Apple
Apple Genius was asked...4 March 2016

What can you bring to the genius team

4 Answers

I can bring the ability to formulate perceptible awarness to create a collection of documented video journals for keepsake. Less

One question: For how long will this interviewing process take? For example, would I still have access for inquiry from this form of communication thread format? Less

comment: Sorry not one question...I have two.

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Apple
Genius was asked...18 March 2013

Scenario: You're dealing with an angry customer who was waiting for help for the past 20 minutes and is causing a commotion. She claims that she'll just walk over to Best Buy or the Microsoft Store to get the computer she wants. Resolve this issue.

4 Answers

If there is any solution after 20 minutes then immedietly respond to her or if there is chances that you can give proper and relevant solution but it will take some time then tell the the correct thing that you require some more time to answer her query and keep her engage with some question related to your product and making it interesting to her . Less

First I would ask for their name, and shake their hand introducing myself. Then I would give them the attention they were expecting when they chose to walk into our store. I would access my resources and figure out a way to get them what they need. Less

Talk to her and empathise, don't let her become more irate. "I am sorry you've been waiting, if I were you I'd be upset too, for having to wait. You LIKE me, know you've came to the right place for YOUR new computer." Less

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Apple

There is no sound coming out of the speakers. How do you troubleshoot the issue.

4 Answers

This is more than likely a software issue, specifically a failed sound driver. An obvious sign would be the user noting the sound disappearing suddenly, such as between standby/hibernation states. Restarting the computer provides an opportunity for the OS to retry hooking the driver correctly. There's also the possibility that the sound driver preferences have been adjusted, so it would also serve well to ensure sound output is correctly set to the intended source, built-in audio. If neither option works, I would attempt to rule out speaker damage. Plugging the computer to an outside sound source i.e. an Apple Display and/or headphones, enables me to determine if the Mac is output sound in general. If sound is present, then there appears to be some failure to link the internal speakers to the OS. In this event, a repair should then be scheduled. Less

Does the device say headphone mode? If so try to use a Qtip and put it in the port where you would plug in the headphones, there may be some dirt in there and the Qtip will safely get it out and it should start working again, if not I would suggest to take it to an authorized apple center to have them further troubleshoot. Less

Check to see where the Bluetooth output is going, turn up volume, make sure phone is not on silent mode. Less

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Apple

Why Apple?

3 Answers

What is an example of a time you were there for someone in a difficult time?

hi

Apple is the first landed when it comes the innovation by successful and they always had been since it launched the first Macintosh computer in the 80s and it continues today Less

Apple
Genius was asked...22 September 2017

Describe a time you were given criticism.

3 Answers

I am on criticism’s side, criticism’s cure will find when the answer is as clear reasonable by replacing within the receipt unless 30 days are replacement accepted. Less

That was actually yesterday, haha. I asked a couple of students to criticize me on my speech I had presented so I can know my weaknesses. And one told me that I talked a little low...so that kinda made me feel a little better lol so I wrote it down so I can improve on it. Less

Focused on it not being personal just how I went about doing something.

Apple

What items in this list should not be present at an ESD safe Workstation: Humidifier Packing styrofoam Ion generator Grounded Mat

3 Answers

A humidifier, an ion generator and a grounded mat are three things that should be present at any ESD-safe workstation. Packing styrofoam most definitely, should not! Less

Packing Styrofoam.

All of the items above except for the grounded mat can adversely affect an open computer. ESD means Electrostatic Discharge. Less

Gengras Motor Cars
Genius was asked...11 February 2019

What is your previous Sales and Service Experience

2 Answers

I responded with my prior job roles, one being Starbucks when I was younger and going above and behind to please even the most difficult customers. Less

I believe service is meaning of automotive service not customer service

Apple
Genius was asked...31 March 2012

Name 3 products in iLife '11

2 Answers

Garage Band, iMovie, and iPhoto.

Garage Band, iMovie, and iPhoto.

Apple

How to identify this Mac have a problem?

2 Answers

Generally, we may need to ask for customer about this mac first, check it is it the software or hardware problem, then provide trouble shot step by step ,from in to out. Less

Look at the logo if it's an Apple logo you found your problem

Apple
Genius was asked...18 October 2011

What would you use the VERBOS command for

2 Answers

verbose, shows your stdout from the kernel and modules, good for diagnosing boot up problems and slow downs etc , alot of things Less

I really was not sure, I am more of a PC guy, but this was the only one I missed

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