Retail manager Interview Questions

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T-Mobile
Retail Store Manager was asked...3 June 2011

You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material?

4 Answers

fire the employee based on your instructions. Fire the employee, suck it up and do the promotional material after employee leaves. I am sure you will need to communicate the firing to HR ASAP. Less

Fire the employee.

I take the step to fire the team member and looking for another team to do the task. If necessary I’m doing the task, a great leader inspire the people to do the right thing and do some task not meaning that you are less or more person. Less

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Oando

why do I want to leave my current job?

3 Answers

Quest for a more stimulating work environment. Exposure to more challenge that will enhance further learning. Better pay package that at least satisfy the increasing personal needs Less

Economists elaborating increase in demand and decrease in supplies on daily basis, and with this the standard of living is affected, then the principle of alternative forgone is highly needed. Less

I'm leaving for the best I love to work , and I am good in on the field , joyfully dispensing my assignments. Less

Burlington Stores

everything you can imagine.

3 Answers

In order to apply for a management position or any other job for that matter, you must know how to use proper grammar. If this post is any indication of your written skills, it translates into your verbal skills which is essential when communicating with direct report, peers and associates. Less

Agreed.

the best of my knowledge

Colgate-Palmolive

HR person surprised me when asking if I had my presentation ready when she took me to the interview room. I asked her what she was talking about, and she said her email had advised me that I'd need to create and present an catman example to my interviewers, and that I was supposed to have hard copies for them. (I subsequently checked my emails, and confirmed that there was no mention of a presentation). After the interviews, she told me that she double checked her records, and that this position did not require a presentation.

3 Answers

That sounds like a mind game.

I have heard that before.. lot of companies like to throw you a curve just to see how you will respond… Less

My response to the HR person was that I'd not noticed anything in her email about a presentation, and that I could talk about anything they wanted based on my experience. I think the purpose of the question was to see how candidates respond under stress, and how easily they can rebound. The key is to not miss a beat or get flustered. Less

And Designs India

why you want to change the job

4 Answers

i want to change the job for my growth purpose .

I want to change the job I want learn new things.

I want to change job because of growth , experience and money.

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Landmark Group

how to handle customer in customer service.

3 Answers

1st we need to intreact with the customer with eye contact and a smile. need to lisen and under stand the customer problem . then finla conclusion. then its geniune problem are manifacturing defalt. i need to check and close the issue . but i make sure that will sastify 100% Less

Always presentable ,smiling face and give greetings to the customer,treat your customers just like your families, steep one; need to identify what customer needs step two; you should comply the things what they need as soon as possible,do not leave the customer until not finished the transaction to be sure that they are satisfied of your service.. Less

Always be presentable ,smiling face and give greetings to the customer,treat your customers just like your families, steep one; need to identify what customer needs step two; you should comply the things what they need as soon as possible,do not leave the customer until not finished the transaction to be sure that they are satisfied of your service.. Less

Boot Barn

Tell me about your work background?

3 Answers

I have worked at a few places where I did sales and cashiering. so I have on the floor/sales floor experience! I was a cashier at truck stop, I worked at Walmart. I was a photographer, and worked at a few day cares. I loved everyone of my jobs! I'm willing to try something different, see what's out there and to meet new people! I'm up for a challenge! Less

I was Mng for Catos for 1.5 yrs. I was Mng at Shoe Sensation for about 2 yrs , very dependable, always goes above and beyond, can work any shifts . Less

Reviewed the key points from my previous positions. Focused on my accomplishments and successfully being part of the team. Less

Michaels

What qualifications do you look for in an employee ?

3 Answers

Their ability to upsell plays a huge part, also good attitute, prior work in retail... Less

The qualifications I would look for in an employee would depend on whether they are applying for an entry level position or a more senior position. Obviously with a more senior position. It is important that they have some retail/customer service experience coming into the job. For an entry level position, however, I would rely more on previous activities, whether professional or not. For example, engagement in creative activities such as a guild or club, or leadership positions in volunteer or school environments would help gauge their suitability for a position. In the end, however, it is the personality and personal qualities of the person that would help determine their suitability. After all, everything else can be taught on the job. Self confidence balanced by a willingness to learn, honesty, integrity, and an ability to work well both individually and as part of a team are just a few of the qualities that I would look for in an employee. However, it is difficult to gauge much of this from an initial interview. Therefore, the first things I would look for at the interview stage is how well spoken the individual is, whether or not they look me in the eye, what affect they present, and how confidently they respond to questions related to both their previous experiences as they relate to the position for which they are applying as well as ‘what if’ scenarios posed to them highlighting potential situations they might find themselves in on the job. Less

Pleasant personality, smiling and confident. We can teach the rest. It's almost impossible to change a persons personality. And never lasts. Less

Walmart

Give a specific example of a time when you had to direct a team to complete a project. How did you determine who to assign and how to break down the tasks?

2 Answers

I referred to previous team efforts and refferred to them as such in my response? Less

I referred to previous team efforts and referred to them as such in my response.

Amazon

3 metrics on how to measure success on a software solution that has just been implemented in the page

3 Answers

1) # of sales before and after, obviously 2) click-through rate before and after (it tells me how intuitive the UI is for the user, as well as if there is a bug at a certain point, causing a dropoff in the CTR) 3) # of visits to the help page/FAQ page before and after (it tells me that the user might be unfamiliar with the UI) Less

The question is too vague, we should emphasize that the metrics are driven by the product goal. Perhaps adding an example from your experience might be good too. On high level without clear understanding of the feature that was developed on the page 1.) # of users visiting this page and who have seen this new section 2.) # of users who used any call to action in the component developed 3.) # of users who might have dropped off after certain actions. Other metrics (esp. if the page is critical) could be - 4.) Page load times with the module (it could be huge if the section in the page has multiple service calls for example) Less

it was a fallow up from a previous question... just take your time and be calm

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