Sales assistant interview questions shared by candidates
How would you respond if you are required to exchange an item to a customer but the item if no longer supplied?
Offer an alternative at equal value or refund the item if it is of saleable condition.
You look for an alternative item which is of the same value or make a refund to the customer of that value if the item is not in stock any more
You will be asked something like, "Who is the most important person in Card Factory", and your answer is "The customers". You may also be asked to give an example of a good experience you had in their shop, and maybe a negative experience too. Take your time to answer these and be thoughtful.
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