Because they are unsupportive of how busy I was and would only ever focus on a negative incident and would never praise for good work. The Management team were unprofessional and unhelpful in difficult situations.
In this instance, the important point is communication with the team members. We would need to make it clear that there are conflicting deadlines and push back on the team members for their full support and assistance in ensuring that we meet the deadlines.
Spoke about how I would move the clothes out of the way first (health and safety and it also tidies the place up a bit) and ensure the customer is looked after, asking them if they need any help or are looking for a certain item