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Senior personal banker Interview Questions

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Explain a time you have delivered quality customer service

1 Answer

you can answer this question based on your experience or time you have given a quality service

Interview went really well. Both managers who interviewed me were really happy with my answers, experience and personality.

1 Answer

They offered a role play scenario whereby a customer is extremely unhappy and you have to deal with it. You're given details and 5 mins to prepare, then the conversation starts.

1 Answer

Why would you like to work at RBS and what makes you suited for the position?

"explain a time when you have gone beyond for a customer, what did you do?" "explain a time when you delivered quality customer service, how did you do it, how was the conversations conducted" "what is your definition of quality customer service" "how do you know when you have provided great customer service" "how do you deal with disappointment" "what skills do you possess that could be transfers to the senior pb role" "what is the most enjoyable thing about your present job and what do you least enjoy?"

Provide an example when you have to adapt to a new condition at work?

Why RBS? What is your current role , what involves, etc

Give me a time of when you have gone the extra mile for a customer?

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