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Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

Top Interview Questions

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What do I know about Capgemini

1 Answer

I answered this question to the best of my knowledge at the time having spent several weeks researching them before going for the interview

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

1 Answer

Typical technical grillings with side order of personal interest questions.

Have you ever dealt with a difficult customer or team member and how did you resolve that issue

How to add an additional Mailbox in Outlook

1 Answer

At your last employment, explain to us the day to day tasks you were assigned/dealt with

What do you know about what the company does and how it was founded

Technical questions about my skills. They need solid third liners who specialise in Infrastructure and MS stack and good Service desk team. Questions about dealing with hard to deal with users, SLA and time keeping.

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