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Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

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How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

1 Answer

In this scenario you need to take ownership of the situation.

What do I know about Capgemini

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If you had to describe yourself as an animal, what would it be and why?

1 Answer

How to add an additional Mailbox in Outlook

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What was my greatest achievement in the last 5 years

Tell me about a time where you have dealt with a difficult situation and how did u overcome it

Questions were tell us about yourself then about competency questions, how the lack of resources affected the quality of service being provided, benefits of working in team, dealt with a difficult situation etc.

Have you worked to any infrastructure standards, such as ITIL

Have you had any previous experience with service desk applications such as ServiceNow?

Typical technical grillings with side order of personal interest questions.

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