Service Desk Analyst Interview Questions | Glassdoor.co.uk

Service Desk Analyst Interview Questions

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Many personality questions, less technical simple high-level questions.

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What do I know about Capgemini

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How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

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why should the company employ you

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Typical technical grillings with side order of personal interest questions.

When have you taken ownership and followed up at work

Have you ever dealt with a difficult customer or team member and how did you resolve that issue

I was asked to give some examples where I have gone above and beyond the call of duty in order to keep a customer happy and exceed their expectations.

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