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Service Desk Analyst Interview Questions

47

Service desk analyst interview questions shared by candidates

Top Interview Questions

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What do I know about Capgemini

1 Answer

I answered this question to the best of my knowledge at the time having spent several weeks researching them before going for the interview

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

1 Answer

Typical technical grillings with side order of personal interest questions.

When have you taken ownership and followed up at work

Have you ever dealt with a difficult customer or team member and how did you resolve that issue

What is an example of you "doing the right thing" at work.

How to add an additional Mailbox in Outlook

1 Answer

At your last employment, explain to us the day to day tasks you were assigned/dealt with

What do you know about what the company does and how it was founded

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