Service Desk Analyst Interview Questions | Glassdoor.co.uk

Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

Top Interview Questions

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What do you know about what the company does and how it was founded

Technical questions about my skills. They need solid third liners who specialise in Infrastructure and MS stack and good Service desk team. Questions about dealing with hard to deal with users, SLA and time keeping.

Have you had any previous experience with service desk applications such as ServiceNow?

Have you worked to any infrastructure standards, such as ITIL

Questions vary from technology to technology

1 Answer

What are the FSMO roles? Amongst other technical questions

1 Answer

What was my greatest achievement in the last 5 years

There are many questions from start, on the telephone, one-to-one interview, assessment and even once you are on board. If you are not communicative this is not the place to be.