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Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

Top Interview Questions

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What qualifies you for the position?

1 Answer

Have you worked to any infrastructure standards, such as ITIL

Have you had any previous experience with service desk applications such as ServiceNow?

Typical technical grillings with side order of personal interest questions.

Tell me a time when you've had to deal with a difficult user and how you've handled it?

First short interview reviewing my cv and motivation, over the phone. Skype interview with 2 managers: First they check your knowledge about the company and products. Then they review your cv and ask clarification questions. Finally they create some scenarios to see how you would proceed.

Tell me a time when you've received criticism and what you did to improve on it?

What are the FSMO roles? Amongst other technical questions

1 Answer

Asked for explanations of various IT technical terms to ensure I was knowledgeable of trade terms.

1 Answer

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