Service Desk Analyst Interview Questions |

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Service Desk Analyst Interview Questions


Service desk analyst interview questions shared by candidates

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Technical questions about my skills. They need solid third liners who specialise in Infrastructure and MS stack and good Service desk team. Questions about dealing with hard to deal with users, SLA and time keeping.

Have you had any previous experience with service desk applications such as ServiceNow?

Have you worked to any infrastructure standards, such as ITIL

- How one deals with a difficult customer? - Example of situation where I have solved a problem

A user calls saying that they are unable to connect to the system. Please roleplay what questions you would ask the user to get them sorted.

1 Answer

What are the FSMO roles? Amongst other technical questions

1 Answer

What was my greatest achievement in the last 5 years