Service Desk Analyst Interview Questions | Glassdoor.co.uk
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Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

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Questions were tell us about yourself then about competency questions, how the lack of resources affected the quality of service being provided, benefits of working in team, dealt with a difficult situation etc.

Interview was very smooth and complete. Competency questions asked, skill based interview and availability.

General questuons on my career and experience

1 Answer

General questuons on my career and experience

4 Answers

What are you looking to gain from a position like this?

What do you currently do in your current role?

Asked for explanations of various IT technical terms to ensure I was knowledgeable of trade terms.

1 Answer

Tell me a time when you've had to deal with a difficult user and how you've handled it?

Tell me a time when you've received criticism and what you did to improve on it?