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Service Desk Analyst Interview Questions

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Asked for explanations of various IT technical terms to ensure I was knowledgeable of trade terms.

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Tell me a time when you've had to deal with a difficult user and how you've handled it?

Tell me a time when you've received criticism and what you did to improve on it?

Experience mostly and what I got up to in my time they really cared about me as a person than just hitting the skills needed.

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Q: What is your biggest strength?

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What qualifies you for the position?

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