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Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

Top Interview Questions

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General questuons on my career and experience

1 Answer

General questuons on my career and experience

4 Answers

Alongside the questions above, I was asked one curveball about three items I would take to a desert island.

How did I hear about the job

1 Answer

Do you have any commitments that you would have to work around to get this job?

How do you like to be managed? How do you organise yourself? Describe a time you went above and beyond to give great customer service.

Asked for explanations of various IT technical terms to ensure I was knowledgeable of trade terms.

1 Answer

Tell me a time when you've had to deal with a difficult user and how you've handled it?

Situation experience based questions

1 Answer

Tell me a time when you've received criticism and what you did to improve on it?

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