Service Desk Analyst Interview Questions | Glassdoor.co.uk

Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

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Tell me a time when you've had to deal with a difficult user and how you've handled it?

Asked for any information about the company that you are aware of - looking for you to have done some background on the company etc

Tell me a time when you've received criticism and what you did to improve on it?

Situation experience based questions

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Experience mostly and what I got up to in my time they really cared about me as a person than just hitting the skills needed.

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Give me an example of a problem you faced in a previous role and how you solved it.

What qualifies you for the position?

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