Service Desk Analyst Interview Questions |

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Service Desk Analyst Interview Questions


Service desk analyst interview questions shared by candidates

Top Interview Questions

Sort: RelevancePopular Date

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

1 Answer

In this scenario you need to take ownership of the situation.

What do I know about Capgemini

1 Answer

How do you like to be managed? How do you organise yourself? Describe a time you went above and beyond to give great customer service.

How to add an additional Mailbox in Outlook

1 Answer

- How one deals with a difficult customer? - Example of situation where I have solved a problem

What was my greatest achievement in the last 5 years

Tell me about a time where you have dealt with a difficult situation and how did u overcome it

Questions were tell us about yourself then about competency questions, how the lack of resources affected the quality of service being provided, benefits of working in team, dealt with a difficult situation etc.

110 of 37 Interview Questions