Service Desk Analyst Interview Questions | Glassdoor.co.uk

Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

Top Interview Questions

Asked for any information about the company that you are aware of - looking for you to have done some background on the company etc

Describe a time when you have had to work under time pressure?

How would you apply a group policy to a single user?

Describe a time when you have had to deal with an unhappy customer?

What experience do you have with Windows Server and Windows 7 operating systems?

What troubleshooting steps would you go through with a customer who cannot send or receive email via Outlook?

What changes, if any, have you implemented in previous roles?

Discuss experiences with dealing with complaints

A customer calls about a computer not switching on, what questions do you ask?

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