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Service Desk Analyst Interview Questions

43

Service desk analyst interview questions shared by candidates

Top Interview Questions

What do you understand about the role of 1st line support?

1 Answer

I understand that it will be my responsibility to take and log all calls and deal with them accordingly, in order to troubleshoot or resolve the issue

When have you taken ownership and followed up at work

What is an example of you "doing the right thing" at work.

Do you have any commitments that you would have to work around to get this job?

A user calls saying that they are unable to connect to the system. Please roleplay what questions you would ask the user to get them sorted.

1 Answer

- How one deals with a difficult customer? - Example of situation where I have solved a problem

Rate your technical skills 1-5

1 Answer
110 of 43 Interview Questions