Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics or software who uses this knowledge to help customers who are experiencing technical problems. When applying for a support specialist position, interviewers want to know whether you have a strong understanding of the technology you are working with and whether you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Here are three top support specialist interview questions and tips on how to answer them:
Question No. 1: What is your troubleshooting process?
How to answer: An employer wants to make sure that you have a strong understanding of their technology. They also want to know if you are organised and able to articulate your process clearly enough for a customer to be able to understand the technology as well. Your answer to this question can show your organisational skills as well as your experience with technology and customer service.
Question No. 2: How do you work with difficult clients?
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question No. 3: Are technical skills or people skills more important for this position?
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but make sure you explain how you understand that technical skills and customer service skills are both required to be as effective in the position as possible.
What is a challenge you had to overcome in your last place of work?
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do you remember all the questions?
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I don't :( sorry it was about a year and a half ago!
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did you get the job?
Do you have experience with anyone who has an intellectual disability
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Job coach
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Walmart job work. Noah Fulmor Salah money make $1487.
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Shift okay Good luck
What communities do you manage?
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I completely trusted Dr Paul totally from the time I spoke with him during the period my husband Left me after11 years of our marriage, He started the spell work on my husband, and gave me so much assurance and guaranteed me that he was going to bring my husband back to my feet in just 48 hours of the spell casting. I was so confident in his work and just as he said in the beginning, my husband is finally back to me again, yes he is back with all his hearts, Love, care, emotions and flowers and things are better now. I would have no hesitation to recommend this powerful spell caster to anybody who is in need of help.. E-mail; astoriashrine @ gmail com Less
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I completely trusted Dr Paul totally from the time I spoke with him during the period my husband Left me after11 years of our marriage, He started the spell work on my husband, and gave me so much assurance and guaranteed me that he was going to bring my husband back to my feet in just 48 hours of the spell casting. I was so confident in his work and just as he said in the beginning, my husband is finally back to me again, yes he is back with all his hearts, Love, care, emotions and flowers and things are better now. I would have no hesitation to recommend this powerful spell caster to anybody who is in need of help.. E-mail; astoriashrine @ gmail com Less
religious. Was I mormon?
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yes
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It is illegal for them to ask this question.
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They definitely do not ask this question, and there are employees of different faiths. Less
How do you screen shot using the iMac?
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I really didn't know at the time because I was used to using a PC
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Would they hold that against you, if you didn't know because you might not have Mac experience? (Gasp! I realize what year it is and love my Droid. ;) ) Did you have to take an online assessment and do they reveal your score? Less
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No they didn't hold it against you. N u do take test online but as long as you know basic things you will be ok. Less
Didn't get that far! Phone interview was set up, then their on-staff recruiter canceled by email(!) just a few hours before the appointment. She never rescheduled; I had to chase her down a week later to learn that job was now "on hold" with no timetable. Now I'm quite tenured in work matters, but this one is a record for a quick and mysterious reversal! Immediately after, I officially withdrew my interest in this clown outfit; while waiting for the illustrious recruiter for the reschedule that never came, I had checked out reviews of the co. here and on Indeed, and it all made sorry sense. Run away!
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I agree with Marie, this company bit more than they could chew building a state of the art facility ($250,000 a month on mortgage) and call it WHQ...they moved their production line from woodland only to lay them off (25ppl) on the first week. They do only promote people that are related to each other. Their website still says they are hiring, I recommend to look elsewhere. Less
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Thank you for your support. I feel it my duty to share such experiences, for I visit helpful sites like Glassdoor to read user reviews when I'm checking out a prospective employer. I'd like to chat, however, w/the person(s) behind this "4.1% unemployment" scam in the media, for I'm having just as much trouble now finding work as I was in the midst of the recession; it's become an applicant vs employer war anymore! Less
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Be glad it did not pan out! They just let go 175 employees before Thanksgiving. Too top heavy in management and it's all family there and they promote only those that are relatives to owners of the company. Less
Why do you want to work for our organization?
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It seems like an easy enough question but you have to make the answer one that offers an asset or benefit to the employer not just about your own wishes or preference. Less
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As a previous member and volunteer at a YMCA giving back and volunteering is a big part of my personal values. I would love to work for a organization that gives back to the community and makes a difference. I would put that dedication towards the work I do for the YMCA knowing that I will be contributing to making a positive difference and creating value for the company. Less
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Your organization focuses on kids whom I've always been passionate about educating: low-income youth. I have also always been passionate about helping poor people and this organization allows me to be an active in helping low-income communities Less
Imagine you wake up one morning and hear a knock on your door. You open and find a box. Inside the box are a frog, a penguin and a parrot. What do you do?
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Ask the parrot who left them there and why
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Report the incidence under lost and found as your seek answers from a zoologist.
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These question is made by retarded or lazy people who can not come up with different questions for many years already. Less