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Team manager customer service Interview Questions

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How to engage and motivate a high performing team

1 Answer

With a presentation for 10 minutes

Really long winded question with a lot of figures an KPI information that amounted to the fact that you were under staffed.

1 Answer

All the usual Customer Service Competency based ones. Tell me a time you changed someones mind, how to you motivate yourself when there is a massive workload, what new recipe would you suggest we include. etc.

1 Answer

What would I be looking to achieve within the role in the first 90 days.

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The usual, we also had to try and do our own sales pitch.

1 Answer

How would I coach an agent that is under performing

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How would you recognise someone's skills? Describe a difficult situation you had to deal with and what the outcome was?

What do you think you can bring to role. What experience do you have.

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