technical analyst Interview Questions


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Technical Support Analyst was asked...7 March 2018

How would you handle a situation where there is no clear solution to a problem

7 Answers


Provide the best solution available to you to help alleviate the issue. If you have access to SMEs then get their opinion first. After providing the solution you have on hand, speak to others who are knowledgeable about the topic (SMEs, Vendors, Folks from other appropriate organizations), and research online to find a better more sustainable solution to the problem. Throughout the process be sure to communicate the issue and challenges to the appropriate managers and user community for clarity, feedback, and possible assistance. Less


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Will you be able to join immediately?

5 Answers

yes immediately

yes sure


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Global Mentoring Solutions

All the questions were generic and quickly were found to be scripted.

4 Answers

For consistency and objectivity, we do have an interview script that we follow. That way, all applicants are on the same playing field and compared fairly. Less

Wow Wayne K. Way to go with the scripted answers. I was looking into applying to this company , but after reading those poorly scripted answers, not anymore. Less

We thank you for your feedback. We are regularly reviewing our application process and looking for improvements. In response to your comment about creating a hotmail account, the purpose of that question was NOT to test your technical skills at all. I can't get into the purpose of the question, but we were looking for something else there. Less

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Cashfac Technologies

If 3 men were having sex, and the one at the back had AIDS, how long would it take for the one at the front to get AIDS?

3 Answers

I interviewed with Cashfac a few years ago. I thought the worst thing about them was that they were technically clueless. (e.g., they were sending software updates on CDs through the post, instead of more sane delivery mechanisms. ) Looks like that wasn't the worst thing about them. It's unbelievable that anyone who would ask an inappropriate, homophobic question like this still has a job anywhere, let alone with this company. Less

This is disgraceful question to ask in the interview. Person who asked this question should no longer be working with the company. There is no policy again for this company. Less

Absolutely disgusting and unbelievable. In any proper, decent company, this individual would be fired on the spot, but Cashfac seem to think a superficial "apology" is enough. Really exposes the intelligence levels and attitudes that are prevalent in this company for all to see. Less

Citicapital Commercial Corp

Why do you want to work with CITI?

3 Answers

I have to better knowledge

I am Vineeth


Kerridge Commercial Systems

If you were in a room with three light switches, and you could not see out of the room and you could only leave the room once. The three corresponding light bulbs are in another room. How do you tell which light switches belong to which bulbs?

3 Answers

(I mean you would put one resistor in series with each of the three switches, obviously; the greatest value resistor would result in the most dimming). Less

My answer to this is: Assign a value to each light switch (A,B,C) Start a timer for 3 minutes Flip switch A and B on After the 3 minutes is up, flip B off again. Go into the other room. The lighting bulb belongs to switch A The the other two light bulbs (one will be hot and one will be cold) The hot bulb belongs to switch B The cold bulb belongs to switch C. Less

Assumptions: You have three inputs: X, Y, Z with two possible states (0,1). You have three outputs: A,B,C with two possible states (0,1). The inputs and outputs are independent of each other, but one input should be matched to one output. For example, if X --> A, then X(1) --> A(1). Note: we don't actually know whether the normal state of the switch is open or closed. For our purposes 0 is normal state, 1 is abnormal state. You have one chance to observe the outputs. You could flip one of the switches and observe, but this will only tell you about one of the connections and leave two unknowns. You could flip two switches, but this still leaves two unknowns. You could flip all three, but this leaves three unknowns. You could flip none of them, but that leaves three unknowns. Another possibility is to McGyver the light switches by placing three resistors of different values in series with the switch, verifying the switch is closed, and then observe the relative brightnesses of the bulbs. More creatively, you could use your one trip to leave the room to find the documentation and/or the persons responsible for this cruel experiment. I am sure this is wrong, but I was never a math or CS major. =D Less


It wasn't a serious of tough or difficult questions. There was a series of questions which I answered, and then because I thought I properly done my homework. when I was asked if there were any questions I had for the interviewer, I asked if they had tested their pages against some security issues that were going on at the time. The interviewer had to admit no they hadn't.

3 Answers

Best to not mention anything outside of what you're applying for. You probably came off as a risk too them. Security issues or talking about Hacking is a gray area; something you should only have conversations with when appropriate staff are around. Next time ask to expand on resume about a scenario in which you improved security. Less

Relating to experience is key to get the conversation rolling. "As technical support I often have questions regarding security; [follow up with selling yourself on firewalls/acl/Methodology]". Less

I was later told in the interview feed back that I was "arrogant" for asking those questions.. Wow!! Seems like it would have been better not doing the research.. that's a first, and when I thought about what the recruiter said, .. well what can I say. The code words he used were for guys. Less


"Why did you apply to IBM we don't have phd graduates apply to IBM, I've never seen a PhD graduate at IBM?" closely followed by "I had assumed you by your name you were going to be a woman?"

3 Answers

jaw dropping facial reaction

Don't get this - I know of at least a dozen phd's in the area I work in (from physics it's to history and classics phd's) - all are customer facing roles. I've also managed a couple - and i was a manager for only 2.5 years Less

Also last comment verges on discrimination. Anyone trained by Ibm in management or recruitment must not make that sort of comment Less

Dell Technologies

Why are you starting from scratch?

1 Answers

Would like to be associated with the brand name and for that I am prepared to start from a lower position if required and work my way up. Less

HashedIn by Deloitte

All questions are time complexity of algorithms, they don’t aware about actual processor turn-around time for a process.

3 Answers

Advise to don’t attend interview they won’t select after all rounds

Thanks for sharing your feedback about the interviewing process. We understand how it feels not able to pass through the recruitment process after several rounds of interviews. It’s never easy to accept the rejection. Agree that our interviews are tough and we quite scrutinise till we get the right candidate, who has strong fundamentals and has the winning attitude to learn and grow himself. That is how we have found our stars and the winning tech culture. We might not be a giant product company as you say, but we are a growing product services company and we are very proud of that. Hashedin welcomes everyone who can challenge oneself and can thrive to be smart and innovative. Less

I got selected here on-campus, and have been working here for the last 1.5 years. Let me summarize my experience and I hope it helps: 1. First round: Written round=> Questions based on Algorithm, Database, Time complexity and OS concepts. 2. Second round: Tech Interview=> Design an algorithm to solve a problem based on search. (No time complexity asked because I answered it in round 1 :p). 3. Third round: Tech Interview=> Object oriented design of a parking system. (No time complexity asked again). 4. Fourth round: HR round => Luckily I was the only one who did not have a HR round. Moral of the story :: They won't ask time complexity again and again if only you are able to answer it ONCE.: Stop wasting time and revise the time complexity as that might help you in the upcoming campus drives. :) PS: Sorry that you missed out on being a "HASHER". :) Less

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