Warehouse operative Interview Questions

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ASDA
Warehouse Operative was asked...30 September 2014

Explain a time you have used excellent customer care?

3 Answers

Hi, I'm not sure if ASDA is the same across the country when it comes to induction policies etc. However I have worked for ASDA twice and both times the inductions were very similar. So I'll talk you through what we did over the two days: Day 1 - 10:00AM - 18:00PM This day started with us all getting together and meeting in the staff canteen we were then brought through into the training room and given forms to fill out (there are a lot of forms) all basic stuff , for example bank stuff , uniform orders , job role specific talks etc. We then got a best welcome handbook and an asda colleague handbook. The best welcome handbook is like a workbook , you basically just have to go over all of asda's policies (ethics etc) and fill them out as you go along, for each section there is a quiz at the end , scoring 100% on those small quizzes is mandatory, however it is all really basic stuff you just have to make sure you are listening and paying attention to the host all the time. There is some videos to watch about the ASDA way of doing things - the 4 main asda pledges , I'll give you a head start - 1. Service to our customers 2. respect for the individual 3. strive for excellence 4. act with integrity .. just basically a few quizzes relating to that. You are then given your asda smart card with a key code so you can get into the building and you can also load that card with money to buy stuff from the canteen etc. You are taught how to clock in and out using the machines and normally a tour of the building is thrown in there at some point, plenty of chances to bond with your new fellow employees. I quite enjoyed it. Day 2 - 08:00am - 16:00pm this is VIDEO DAY ! at least it was for me anyway , for a large part of the second day it was watching videos on everything related to health and safety at asda and also about good customer care and just about everything in between, there is a large checklist of everything that you need to be signed off on, small things for example like using the pump fork truck to drag groceries and how to construct a cage and do general maintenance around the place , one big health and safety day basically , this is essential for all colleagues, it is a long day , but all useful stuff, There was then another assessment which is mandatory for all new colleagues, called CBL (Computer based learning) this for me was a test on the ethics policy at asda. I was shown a clip and then basically had to answer questions relating to the clip. You have to score at least 80% on the test, Once again if you pay attention you'll pass it's not difficult. When you've passed it you're able to work on the shop floor. The last part of the day for me anyway was a bit of on the job training , even though i work in the warehouse, I was taught how to use a checkout and actually did checkout operating for about 45 minutes , now ive done that training I am able to work the checkouts and should I ever be called upon I'll be able to go on them . So do expect to be on a till on day 2 of the inductions. To round it up , the induction is long and can be quite repetitive feeling however , once it's done it's done. Just make sure that you pay attention, don't shy away from asking any questions and answer all the quiz and CBL questions with care ensuring you don't make any mistakes. Less

This could be difficult to answer if you've never worked with customers before, in this case, explain that you haven't actually dealt with any customers before, but give some examples of times you have received good customer care yourself, showing them that you know what good customer service is. Less

Hi I've got a 1 to 1 interview in Asda this week and they said if I'm successful I will be invited for an induction there. I just wondered how long does it take for the induction, and what do you have to do? thank you Less

Siamo Group

Can you sign this form and the next time I see you bring in your passport, proof of NI and bank details?

2 Answers

Yes.

yes

James and James Fulfilment

What do you think about the James and james fulfillment.

2 Answers

Because of the warehouse good reputation and good reviews from the customer and from working staff that all of the good things really impressed me to join the James and james . Less

I think working with James and james fulfillment is a good for the future development. Less

DHL Supply Chain

Waarom wil je hier komen werken? En ben je flexibel inzetbaar? Ben je fysiek fit? Zijn er omstandigheden waar rekening mee dient te worden gehouden?

2 Answers

Ik ben al voor dhl gewerkt ik ken het

Gewoon eerlijk zijn. Flexibiliteit is uiteraard belangrijk met verschillende diensten en afdelingen. Fysiek in orde zijn om het werk uit te kunnen voeren. Less

Marks & Spencer

A contractor is fixing some equipment on the shop floor and you're not allowed to leave them, a customer comes up to you and asks for help finding an item. There are no other staff in the store, what do you do?

2 Answers

Maybe to ask the contractor to stop temporarily whilst you quickly help the customer find the item and then return to the contractor whereby they can then resume. I assume the contractor only needs supervision whilst actually performing duties. Less

What is the answer to this scenario question, i' m trying to figure it out but am still unsure. Do you need to somehow contact your team members through radio systems Less

Amazon

When can you start the work

2 Answers

I can start in weekends.

I can start next week.

DHL Supply Chain

H&E

2 Answers

Best of my ability only to be undermined

It says I've successfully applied to castle Brom how long does it take before you here from them Less

Assist Recruitment

Kelly went swimming on Friday.

1 Answers

What day did Kelly go swimming.

J Sainsbury

What made you apply for this role?

1 Answers

Flexible working hours, consistent work.

CLF Distribution

Have you ever made a mistake at work and what did you do about it ?

1 Answers

I gave an example of a past situation and told them I reported it so it could be rectified asap. Honesty is the best policy Less

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