5,726 Customer success manager i jobs in United Kingdom

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    Odyssey Dining

    Customer Success Manager

    Remote

    Company Overview

    Odyssey Dining, a premier provider of in-flight gourmet experiences, is on the lookout for a dynamic Customer Success Manager. Our mission is to elevate the private jet journey with extraordinary culinary delights. We pride ourselves on meticulously preparing and delivering exquisite meals, crafted in our kitchen and delivered straight to the aircraft.

    Opportunity

    We are seeking a Customer Success Manager, a critical role in our team. This position offers the chance to lead and define customer service within our niche market. It's an opportunity to play a key role in our operational success and customer satisfaction.

    Role Expectations

    The Customer Success Manager will be responsible for ensuring the flawless execution and delivery of our culinary services to clients. This involves detailed coordination with internal teams such as chefs and logistics, as well as external partners like courier services and airline operators.

    Responsibilities:

    • Serve as the primary contact for clients, maintaining effective communication.
    • Ensure precise and timely coordination between kitchen staff, logistics, and external partners for order fulfilment.
    • Address and resolve any order-related issues promptly.
    • Implement strategies for efficient operation and customer service improvement.
    • Provide ongoing feedback to enhance team performance and service quality.

    Requirements:

    • Experience in customer service and project management, preferably within the hospitality or airline catering sectors.
    • Strong communication, organisation, and problem-solving skills.
    • Ability to work effectively under pressure.

    What We Offer:

    This role is a unique opportunity for professional growth and shaping a new department within Odyssey Dining. Your role will be integral to our mission of delivering unparalleled culinary experiences in the skies.

    Join us to redefine in-flight dining and be part of an innovative team committed to excellence.

    Job Type: Full-time

    Pay: £30,000.00 per year

    Benefits:

    • Additional leave
    • Company events
    • Company pension
    • Discounted or free food
    • Free parking
    • On-site parking
    • Work from home

    Schedule:

    • Flexitime
    • Monday to Friday
    • Weekend availability

    Experience:

    • Customer Service: 2 years (preferred)

    Work Location: Remote

    Base pay

    The minimum salary is FCFA 30K and the max salary is FCFA 30K.
    FCFA 30K/yr (Employer est.)
    Remote
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