Morning checks of critical systems, answering calls & logging Incidents and Service Requests using Service Now ITSM tool. Entry into the company annual bonus.…
Based in our London Liverpool Street office (3 days in the office, 2 days at home), is to support the IT infrastructure comprising desktops, servers, network,……
Managing incidents, requests and problems in a timely manner. 10% in-store discount card. Experience of providing first-line support, ideally in an ITIL……
Help customers to resolve incidents and complete requests immediately where possible. Demonstrable experience in an ITanalyst role, ideally within a Contact……
Increased holiday after 2 years. Worked in a fast-paced environment, ideally within a similar industry. Assist in your local office as necessary, setting up……
Knowledge of Atlassian products such as Jira, Confluence, BitBucket, OpsGenie. Knowledge of AWS products such as Lambda, EC2. Strong SQL and PowerShell skills.…
Provide support to customers via telephone, email and remote control. Confident, clear and professional telephone manner. Keeping documentation up-to-date.…
Understanding of MS Office 365 support and administration. User management, be the key point of contact for new user account setup, managing leavers and……
First line ITsupport to both store and head office staff. Ensuring appropriate standards and procedures are adhered to and offering a customer focused support……
The role is focused upon the provision of ITsupport services to the business and its customers, specifically in the areas of incident management and service……
The team plays a key role in driving technological improvements across the business and ensuring that the business remains at the forefront of using technology……
Collaborative working with staff is a prerequisite for this role, and travel to other offices will be required; as such access to a vehicle and a driving……
The role holder will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides……
Monitoring the ITsupport mailbox and assisting with first and second line support requests. You will assist with the day to day running of the IT department……
Provide updates to customers on all logged calls and review outstanding calls within the call logging system. 2-4 years of working on a busy IT ServiceDesk.…
Your expertise in Office 365 will be vital in assisting our employees with software-related issues and driving the effective utilisation of Office 365 tools……
Ensure that customers are kept informed of the status of any outstanding calls and provided with regular updates on progress. Contributory pension of up to 5%.…
Provide guidance to all customers so they understand how to best use their devices and software, as well as educating them on the appropriate use of IT systems.…
2 years’ experience in a similar role. Active Directory management, with the creation of new users, day to day support issues and managing leaver accounts.…
A minimum of 2-3 days in office, determined by team and project requirements. The role requires that the Senior ITSupportAnalyst is responsible for trouble……
Resolve calls personally or allocate calls to colleagues in IT after notification and collaboration. Log inbound calls and requests, whether speaking to a……
Provide advanced remote access support and ad-hoc support for non-standard personal and/or remote access devices. (37.5 hour week on a rotational shift basis).…
Taking inbound phone calls and updating tickets as required. Hybrid - Working from home and our office in Toddington. Providing first class customer service.…
You will be responsible for the management of open calls and queues to resolve as many calls as possible within SLA and will be required to escalate service……