£13.45 per hour, UK Living Wage
15 hours per week (hours in advert text)
Remote
10 week paid work experience placement

We’re looking for a confident and organised Customer Support Assistant to join our team and help deliver excellent supporter care. The hours of this role are set at as Monday 09:000-14:30, Tuesday 09:00-13:00, Wednesday and Thursday 09:00-12:00.

In this role, you’ll manage a busy fundraising inbox, responding to supporter enquiries by email and phone with empathy, accuracy and professionalism. You’ll take ownership of queries from start to finish, keeping records up to date and ensuring every interaction reflects a high standard of care.

You’ll be someone who thrives in a fast-paced environment, can handle sensitive situations with confidence, and enjoys finding solutions quickly and effectively.

What we’re looking for:

• Experience in a customer service or admin role
• Strong organisation skills and confidence managing high-volume inboxes
• A calm, empathetic approach to sensitive conversations
• Good attention to detail and accurate data handling

Experience with CRM systems or within a charity setting would be a bonus.

If you’re motivated by helping others and delivering great service, we’d love to hear from you.

This role is funded specifically for candidates who experience sight loss and are not in paid work - we are looking forward to receiving your application, if this applies to you. Previous placement holders need not apply.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.