Pret A Manger - Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen nigh shift and day shifts

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key responsibilities

• To maintain good relationships with all of the shop’s team.

• To take on jobs to balance workload across team.

• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)

• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.

• To have a good knowledge of Pret standards in all areas of the shop.

• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.

• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.

• To serve customers efficiently, politely and quickly in an engaging manner.

• To take the time to respond to customers’ needs delivering outstanding and amazing service.

• To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.

• To bust queues through speed of service and calling to customers.

• To wear a clean and immaculate uniform at all times whilst on shift.

• To ensure products are presented in bags or on trays according to Pret standards.

• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.

• To always follow the 6 Key Point of Production.

• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test

• To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.

• To inform the shop management team of any safety concerns immediately.

• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.

• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM training in a timely manner

• To adhere to financial standards on tills.

• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality