All NYU London Student Life staff are expected to:

• help build a culture that respects and embraces intercultural learning
• maintain an awareness of the university's environmental policies and procedures that seek to minimise the impact of the university’s business on the environment
• ensure the health and wellbeing of all community members, including themselves, as a priority

• Provide high-quality front-line service to students as part of the Student Life team, based in the Student Services office at the Academic Centre. Respond promptly and professionally to student enquiries in person, by email, and by phone, and refer students to appropriate campus resources as needed.
• Support the planning, delivery, and promotion of Student Life programming, including workshops, lunchtime sessions, and excursions in London and outside of London (including overnight travel). Assist student groups and clubs (e.g., First Year Student Council, London typewriter, Global Ambassadors, Intercultural Learning Fellows) by advising student leaders, coordinating logistics, and supporting student-led activities.
• Deliver core administrative operations for Student Life, including room bookings, event purchasing and catering coordination, and set-up/clear-down. Provide student-facing administrative support such as producing and distributing ID cards; ordering and distributing Oyster cards, tickets, and other materials; drafting standard student letters (e.g., bank and Schengen visa letters); placing orders; and stocking and staffing the student Food Pantry. Maintain accurate records and update relevant databases.
• Support key departmental activities across the student lifecycle, including orientation planning and delivery, and provide tours of the Academic Centre for visitors, external partners, and prospective students.
• Assist students in accessing health and wellness resources by providing guidance on local care pathways, supporting navigation of GeoBlue insurance, obtaining Guarantee of Payment (GOP) letters, and helping students schedule appointments. Accompany students to medical appointments when required and in line with established protocols.

• Provide shared reception desk coverage during semesters, responding to enquiries and connecting students to appropriate services.
• Maintain accurate, up-to-date, policy-compliant records of student participation and relevant student data.
• Contribute to high levels of student satisfaction through timely, accurate information and consistently strong customer care (as evidenced by feedback and survey results).

25% Student Event Planning and Delivery

• Provide administrative and logistical support for Cultural Programming and Volunteering in collaboration with student groups and external partners across London and the UK.
• Under the direction of Student Engagement leadership, plan, implement, and evaluate student programs with a focus on meeting Student Life curricular learning goals, serving as an on-site lead and chaperone when required.

• Manage end-to-end event operations, including supplier coordination and rate negotiation according to supervisor instructions; registrations, sign-ups, and attendance tracking; maintaining participant databases; producing and updating promotional copy and materials; tracking and reconciling event expenses; and collecting and summarizing post-event feedback for continuous improvement.
  
• Enhance programming quality by offering appropriate on-site cultural context (e.g., historical or artistic significance) and facilitating inclusive reflection. Create space for discussion and learning by recognizing that students’ identities and backgrounds may shape how they experience activities.

Identity-based student groups (e.g., first-gen, LGBTQ+, BIPOC): build inclusive spaces and activities; increase engagement and participation.

Coordination of activities and opportunities with local universities; drive student involvement.

• Sport, fitness, and wellbeing programme development (external provider coordination; semester opportunities; participation growth).

5. Clubs and organisations structure, support, and implementation.

• Co-design and facilitate an agreed number of activities annually within the assigned focus area(s), supported by promotion, delivery, and evaluation.

• Provide support to other teams within the Student Life department during high performance and peak periods of the semester, such as orientations, student arrivals, key events, or student departures.
• Complete other duties as assigned by the Student Life Managers, Associate Dean of Students, or Deputy Site Director.
• Work non-traditional hours, including evenings, weekends, and bank holidays, as required.
• Be available and on-call to provide support during urgent situations or emergencies, ensuring the safety and well-being of residents and staff.

• Educated to degree level or equivalent qualification/experience.

• Minimum of one years’ experience (or equivalent) of working in a student or customer facing role, ideally in an educational
  environment.
• A demonstrated commitment to promoting a diverse and welcoming environment, as evidenced by prior successful and
  innovative measures.

• Strong organisational skills: Ability to prioritise tasks, manage multiple projects simultaneously.
  Punctual, responsible, self-motivated and flexible.
• Excellent interpersonal and communication skills: Ability to communicate clearly and effectively with a
  diverse range of people, including students, staff, and external partners. Demonstrable commitment to
  delivering an excellent service; a positive attitude to staff development and training.
• Strong IT skills: Familiarity with CMS or similar platforms, and strong general IT skills.
• Problem-solving: Ability to assess situations, identify problems, and develop effective solutions in a timely
  manner.
• Dedicated and hardworking: some responsibilities will require flexibility, and to work at night or at
  weekends.
• Cultural inclusivity: Strong understanding of the challenges faced by young adults at university and those
  living abroad, with a commitment to fostering an inclusive and supportive environment.

• Knowledge of London: Familiarity with the local area and the resources available to support students in
  various situations, including local emergency support services.
• Personal experience of studying or living abroad: Insight into the unique challenges and opportunities
  of living in a foreign country, providing cultural and logistical context and empathetic support to
  international students.
• Familiarity with the American higher education system: Understanding of the academic and
  residential life expectations within the context of a U.S.-based institution.
• On call: Experience of being on call outside of working hours, and/or being responsible for handling difficult
  or urgent calls from customers and resolving them professionally and expediently (with support wherever
  needed).